We are seeking a Customer Service Representative to support our client's members through inbound phone and email inquiries. This high-volume contact center role will assist with membership and insurance-related transactions while providing professional, timely, and accurate service. The ideal candidate will have strong communication skills, customer service experience, and knowledge of life insurance products.

Handle inbound calls and emails from members regarding insurance, membership, and fraternal services. Verify customer information and follow security procedures when accessing account details. Research and resolve member inquiries using internal administrative systems. Provide accurate information regarding policies, products, and membership transactions. Route complex requests to appropriate departments while ensuring timely follow-up. Maintain knowledge of product updates, procedures, and organizational changes. Deliver a positive customer experience while managing a high-volume service environment

2+ years of customer service experience, preferably within life insurance or financial services. Knowledge of life insurance products, annuities, and policy administration preferred. Strong verbal and written communication skills. Ability to multitask, resolve conflicts, and handle customer inquiries professionally. Experience using CRM systems, Microsoft Office, and contact center technology. Strong attention to detail and customer-focused mindset. Bilingual English/Spanish or English/French preferred. Bachelor's degree or equivalent work experience preferred.

$25.00 an hour.