Are you an experienced mortgage operations leader ready to take the helm of a high-performing loan servicing department? We are seeking a Mortgage Loan Servicing Operations Manager to oversee end-to-end servicing operations, ensuring accuracy, compliance, and efficiency while driving team performance and portfolio integrity. This is a hands-on, strategic leadership role with exposure to investor reporting, regulatory compliance, and large-scale loan portfolio migrations.

Lead all day-to-day loan servicing functions, including payment processing, escrow administration, payoff processing, fee management, and investor remittance. Oversee loan boarding and portfolio migrations, ensuring data accuracy, XML file integrity, and system reconciliation. Develop and maintain robust quality assurance programs and controls to monitor servicing accuracy across all platforms. Manage default servicing workflows, including collections, loss mitigation, loan modifications, forbearance, and foreclosure processes.

Proven experience in mortgage loan servicing operations, with at least three years in a management or supervisory role. Expertise with loan servicing platforms, data boarding, portfolio migrations, and system reconciliation. Strong knowledge of federal and state mortgage servicing regulations. Advanced Microsoft Excel skills (VLOOKUP, INDEX/MATCH, pivot tables, conditional formatting). Bachelor’s degree in Business, Finance, Accounting, or related discipline. Experience with investor reporting, remittance, and sub-servicing/participation loan structures. History of preparing for and managing regulatory examinations or audits. Experience designing SOPs, policy documentation, and quality control frameworks.

$90,000 to $150,000, competitive benefits