Are you an insurance operations leader who thrives at the intersection of process, product, and performance? Do you enjoy building scalable workflows from the ground up while partnering closely with underwriting, sales, service, and technology teams? Our client is a Program Administrator for specialty programs including real estate investment properties, beauty salons and ink shop businesses. They are adding a Program Operations Manager to play a critical role in shaping how their Commercial E&S products move from submission to policy issuance—efficiently, accurately, and at scale. This is a highly visible role with meaningful influence over operational design, product evolution, and client experience.

Serve as the operational connection between underwriting, operations, sales, service, and product development. Design and implement end-to-end operational workflows for small Commercial E&S products. Establish quality assurance frameworks that support growth without sacrificing accuracy. Define operational success criteria for new product launches. Translate insurance operations pain points into clear technical and non-technical requirements. Drive the operational efficiency roadmap in partnership with product and development teams. Support the development of automated underwriting rules and validations. Establish baseline operational metrics and KPIs. Monitor operational trends and identify opportunities for improvement and optimization. Deliver consistent, high-quality client experiences in a fast-paced, collaborative environment

3+ years of commercial insurance operations experience, with a strong understanding of insurance workflows and processes. Proven success implementing or optimizing insurance processing systems. Demonstrated ability to build scalable processes, SOPs, and QA frameworks. Strong analytical mindset with experience defining, tracking, and leveraging operational metrics. Experience translating operational requirements into effective solutions. Entrepreneurial, ownership-driven mindset—you see opportunities and act on them

$90,000 to $120,000, bonus, competitive benefits